Ordered flowers to be sent to India. Process was very quick. I also duplicated my order by mistake. Went to the 24/7 contact page and contacted them. Got a call back in 5 minutes... live person not machine. The operator was soo courteous. He took care of the duplicate order, cancelled it. This was on 6/24/16. Already have my refund for it today - 6/28/16. The flowers were beautifully designed. Will recommend to anyone who wants to send gifts to India.